Check our Frequent Asked Questions – FAQ List and quick find about New Best Deal. Is your answer not in here? Contact us!

This FAQ does not replace our Terms & Conditions statement policy.

FREQUENTLY ASKED QUESTIONS

New Best Deal ships products internationally for FREE. Available product lines delivery dates vary depending on one or more suppliers from all over the world shipping time. Our hand picked selected items can be shipped to over 100 countries. These include:

Americas

Bermuda Colombia Mexico Uruguay
Brazil Costa Rica Panama Venezuela
Canada Ecuador Peru Bolivia
Chile Guadeloupe Trinidad and Tobago Barbados
Micronesia French Guiana Jamaica Saint Martin
Martinique United States

ATTENTION
There may be limitations on where and whether New Best Deal sellers offer international shipping.

Your packages may be subject to the customs fees and import duties of the country to which your order ships. These charges are always the recipient’s responsibility. For more information, go to About Import Fees Deposit or About Customs, Duties & Taxes.

New Best Deal is a international mega store which offers products directly from the best sellers all over the globe. So, if you buy more than one product and if there is two different sellers, the delivery date and methods may vary.

PayPal, Transfers, Credit card payment transaction will be taken care of by our trusted partners PayPal. They are truly professional with a very secure and reliable system. If you meet any trouble with the payment process, please contact us via email (sales@newbestdeal.com) then our supporters will instruct you what to do.

We offer  refunds to all customers within 30 days of your purchase. If you are not satisfied with a product’s delivery condition, then simply send us an email and we will refund your purchase or convert to credit right away. Our goal has always been to create a happy, thriving and trusty community.

New Best Deal offers customers customs duties, taxes and fees (“Import Fees”) estimation with geolocation and customs clearance on your behalf for certain eligible countries.

Calculating Fees
When New Best Deal products are shipped to eligible countries, an estimate of the Import Fees will be levied on the items in your order for shipment to countries outside of the U.S. With your authorization, these funds are used by the carrier or another agent to pay the Import Fees on your behalf (or the recipient’s behalf) to the appropriate authorities of the destination country (“Import Fees Deposit”). The payment of import fees is the responsibility of the importer and is levied based on the laws of the country into which the products are being shipped.

Import Fees Deposits will vary depending on the selected shipping method. The Import Fees Deposit is an estimation of the taxes and duties that may apply and isn’t an actual calculation. Customs regulations and tax rates applicable to certain goods may change between the date the taxes and duties were estimated and the applicable taxes and duties on the date of import into the destination country. The duty or tax rate is often determined by the classification of a good, which varies by country and region.

Duties and taxes are calculated based on the market value (actual price before any promotions) of the product and not the price after New Best Deal promotions. This allows destination country customs authorities to obtain the accurate import duties and taxes owed to them based on the actual value of the goods.

For New Best Deal items, you won’t be charged additional fees if the actual Import Fees exceed the Import Fees Deposit we estimated. For items sold by New Best Deal sellers, please check the seller’s policies by contacting us.

If the actual Import Fees are less than the Import Fees Deposit collected by us on your behalf, you’ll automatically be refunded the difference to the payment method you used for the order. You’ll receive a notification e-mail confirming the amount of the refund. The process takes 60 days from the shipment date.

Note:
The cost to ship items from each product category to international destinations varies by item, shipment, and shipping option.

The above terms also apply to the shipment of any replacement product that might be shipped if there’s a problem with the original shipment. If you return a product to us, you’ll be the exporter from the original shipping destination and will be responsible for compliance with all export laws of that country.

When ordering from New Best Deal, you’re responsible for assuring the product can be lawfully imported to the destination country.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country.

The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country.

Additional charges for customs clearance must be fulfilled by the recipient; Amazon has no control over these charges, nor can New Best Deal predict what they may be.

Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Note:
Customs offices in some countries require the importer of record to provide a particular form of identification before releasing a shipment. You may be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID.

Countries that require an identification number include: Brazil, Chile, China, Ecuador, India, Israel, Peru, Qatar, South Africa, South Korea, Taiwan, and Turkey.